I am the girl who you hope not to see,
Life can be dull when you work in IT,
If I’m at your door, there’s surely been strife,
Something’s not working, you can bet on your life.
If I’m hovering nearby, then a system has crashed,
A workstation’s broken, your hopes will be dashed,
All thoughts of a good day, where your work gets ahead,
Will fly from the window, your desk you may dread.
If I am there now and the technician’s been by,
And still nothing’s working, my face may belie,
May give you a hint of the depth of the bad,
When I return with a smile, then you’re sure to be glad.
For if all is well, all is good behind the scenes,
The servers are serving, most definitely means,
You have nothing to fear, your work will surely get done,
If I’ve walked away you can be sure problems are none.
For I am the girl, in her office resides,
Answering issues, and keeping an eye,
Certain that errors we can mostly contain,
If my presence is needed, of your life I’m a bane.
For most everyday, the technician’s you’ll see,
Out and about fixing issues, you’ll not see me,
But don’t think I’m not working as I’m holding the reins,
Hoping to prevent you from suffering IT pains.